Job Title: Senior Process Executive
Salary Package: 15000 – 40000 a Month
Work Exp: 0 – 1 years
Company Name: Cognizant Technology Solutions India Pvt Ltd
Job Location: Chennai
Qualification Required: 10th, 12th, Graduation or Any
Job Info –
. Articulate/ communicate in a manner which is understood by clients / end-users
. Connect with the customer & provide highest level of satisfaction to the customer.
. Provide Analysis.
Handling & processing multiline invoices, rectifying errors in vendor master, interacting with buyers/vendors for resolving simple exceptions, adjusting (self) debit notes/vendor credit notes against open invoices, creating vendor account statements, Handling payroll processing, handling RFQ /Price differences, Contract & Catalog processing and upload, basic spend analysis and reporting, RFx support and any adhoc requests to ensure SLAs are met as agreed for customer satisfaction.
Ensure process guidelines are followed and met as documented.
. Achieve process SLAs / metrics – productivity and quality targets within the established timelines.
. Raise process related issues on time with process lead and team lead.
. Resolve process related queries, expedite on data requests and escalate for resolutions.
. Adhere to shift handover process.
. Adhere to security practices set by organizationImplement.
Implement small process improvement projects.
. Record data relating to production statistics, enduser related notes, etc as appropriate.
. Contribute towards creation of knowledge updates & stay updated with process knowledge / changes.
. Ensure updation of SOP.
. Provide updates and submit reports related to own area of work.
. Perform root cause analysis on the errors made by the team members.