Amazon Jobs Work From Home India ~ 12th Pass Jobs For Fresher

Job Title: HR Contact Center Associate

Salary Package: Best In Industry

Work Exp: 0 – 1 years

Company Name: Amazon

Job Location: Hyderabad, Telangana

Qualification Required: 10th, 12th, Graduation or Any

Language: English/Hindi

Job Info –

Job Responsibilities:

• Bachelor’s degree; Master’s degree a plus.
• 1+ years of contact center, customer service, human resources, or equivalent experience.
• Proven ability to use Microsoft Office skills and other computer or internet-based programs.
• Demonstrated proficiency in handling customer contacts, queries, and resolutions.
• Proven ability to manage customer contacts in a fast-paced environment.
• Proven ability to adjust to constantly changing workloads.
• Proven ability to follow the existing processes with high attention to detail.
• Proficient in English, both verbal and written.

**As an HR Contact Center Associate that supports disability, leave, and accommodation, your responsibilities will be: **

• Serve as the first point of contact for leave, disability, and accommodation-related questions
• Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus
• Resolve queries by referring to documentation such as frequently asked questions and standard operating procedures and escalate when these cannot be resolved
• Build customer trust through empathetic personalized conversations
• Receive queries via phone and log contacts into the shared service case management system
• Work closely with partner teams to keep up to date on process changes, partner for quick resolution of cross-functional issues, and consult to improve processes
• Have the flexibility to work a variable shift between 5:00 PM IST- 8:30 AM IST Sundays to Saturdays, subject to business needs.
• 2+ years of Contact Center, Customer Service, Human Resources or equivalent experience.
• Basic US legislation Leave of Absence and Accommodations knowledge.
• Previous experience working with SalesForce or similar programs.
• 1 year of Leave and/or Accommodations experience, to include: previous work in a leave of absence and/or disability claim management role, with experience using case management systems, reviewing cases for eligibility, determining the appropriate leave and/or disability pay benefits that apply to a specific situation, and establishing/executing a case management plan.
• Knowledge of US federal and state leave and disability laws
• Previous HR experience
• Proven ability to manage customer contacts in a fast-paced environment.
• Proven ability to adjust to constantly changing workloads.
• Proven ability to follow the existing processes with high attention to detail.

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