Job Title: HR Contact Centre Associate
Salary Package: 25000 – 30000 a Month
Work Exp: 0 – 1 years
Company Name: Amazon
Job Location: Remote
Qualification Required: 10th, 12th, Graduation or Any
Language: English/Hindi
Job Info –
Job Responsibilities:
- Serve as the first point of contact for leave, disability, and accommodation-related questions
- Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus
- Resolve queries by referring to documentation such as frequently asked questions and standard operating procedures and escalate when these cannot be resolved
- Build customer trust through empathetic personalized conversations
- Receive queries via phone and log contacts into the shared service case management system
- Work closely with partner teams to keep up to date on process changes, partner for quick resolution of cross-functional issues, and consult to improve processes
- Have the flexibility to work a variable shift between 5:00 PM IST- 8:30 AM IST Sundays to Saturdays, subject to business needs
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