Job Title: SPS Supervisor
Salary Package: 15000 – 35000 a Month
Work Exp: 0 – 1 years
Company Name: Amazon
Job Location: Remote
Qualification Required: 10th, 12th, Graduation or Any
Job Info –
- Candidate should work virtually from any of the above listed location and should fulfill VCC work from home terms and conditions.
- Candidate should be willing to work in a 24*7 kind of work environment and should be flexible to do night shifts and weekend’s working.
- Manages performance of 25 -30 Amazon Associates through effective 1:1 meetings, coaching, and mentor ship in the Virtual Contact Center Environment.
- Implements performance goals, monitors and evaluates against pre-set goals implementing action plans to resolve performance barriers as needed.
- Reviews and analyzes performance metrics to identify areas of opportunity that will drive performance improvement.
- Ensures that Associates have a clear understanding of the performance and behavior criteria and how it impacts site performance and the overall Seller experience.
- Partners with workforce management to execute daily staffing plans, identifies and reports significant volume and capacity changes, making just-in-time adjustments to ensure staffing requirements are met to achieve service levels goals.
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