Job Name : Back Office
Salary : 22000 – 25000 a Months
Exp: 0 – 1 years
Company Name : Henkel
Location : Mumbai, Maharashtra
Qualification : Graduation
Language : English/Hindi
Job Info –
- The key purpose of the role is to assure Customer Service quality.
- handling team of 3 to 5 people.
- Monitoring Operational KPI tracking of team , coordinating with front office.
- In addition to leading this team, employee will are responsible to fulfill all administrative tasks related to manual and electronic order entry, customer and pricing master data administration, credit & debit note management, rebates and commissions management.
- Also taking care of invoicing, reporting.
- Provide solution for all type of issued including Henkel eShop monitoring (including tickets to IT).
- Any graduate with minimum 5 years of work experience in from back of customer service operation under supply chain.
- Should have operational team handling experience.
- Customer oriented, Accountable, proactive thinker, flexible.
- Good analytical skills.
- Fully conversant in order to cash related transactions & reporting functions.
- Good communication skills.
- Excellent organization and time management skills
- In depth understanding of processes and data analytical skills
- Monitoring operational KPI tracking. System proficiency in SAP and ( BI will be added advantage) ,
- Expertise in MS office,.
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