Job Title: Customer Support Representative
Salary Package: 20000 Month
Work Exp: 0 – 1 years
Company Name: Avnet
Job Location: Bangalore, Karnataka
Qualification Required: 10th, 12th, Graduation or Any
Job Info –
Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance, and repair.
Response to customer inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders.
May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems, and/or other such support to sales team members and/or external customers.
Identifies, investigates, and participates in opportunities to improve processes and procedures, including various key performance metrics.
Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with consumer laws.
Maintains and updates electronic and/or hard copy records as required.
Other duties as assigned.
Job Level Specifications:
Acquired and applies working knowledge of the organization, job, practices, and procedures to be proficient in all aspects of job.
Performs functions semi-routine in nature and recognizes the need for occasional alternative solutions.
Work is performed independently, with minimal supervision. Able to establish priorities and manage time to complete work.
Collaboration with other departments or teams may be required to perform the role. May frequently respond to requests from others, internally or externally.
The impact of decisions may affect the department. Errors may result in loss of time, resources, and/or customer satisfaction.
Typically requires a minimum of two years of related experience.
Education and Certification(s):
High School Diploma or equivalent
Must have computer, email, phone, communication, and problem-solving skills.
Must be able to multi-task and work in a fast-paced environment.
May require fluency in more than one language.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.