BPO Jobs In Chennai For Freshers ~ 1+ Years Exp. ~ 10th Pass Fresher Job In Private Company

• Excellent Communication – for voice, email, chat support
• Should be able to communicate effectively
• Should possess good telephone and email etiquette
• Must be a graduate
• Should be willing to work in US, UK time zones (24/7 environment including rotational night shifts)
• Must have good customer handling skills with the ability to learn networking concepts.
• Role
• The Customer support representative will be responsible for identifying the issue with the customers
• and routing them to the available engineer, when necessary. They will create, manage tickets for the
• issues that the customer contacts. They will act as the first point of contact before the customer
• reached the TAC. Their job will also involve creation of licenses and support accounts to the clients
• worldwide.
• The team will also ensure customer satisfaction / experience is and stays a priority. Manage high
• visibility exceptions and can work with cross – functional teams to provide best solutions

Responsibilities

• Creation of World Wide Return Materials Authorisation
• Ensuring all Premium Service orders are completed in a timely manner
• Working and managing 3 Party Vendors around shipments, deliveries and returns
• Resolve any RMA issues from the customer or Level 1,2& 3 Technical Centres
• Provide tracking and Status updates on all 4 hour calls submitted to the Technical Centres
• Updating the Siebel Database to document customer cases
• Notification to customers product shipments
• Escalating RMAs for additional support in a timely manner
• Manage caseloads in a timely manner to closure
• Provide customers with support for return products
• Follow all guidelines for processing RMAs for customers without contracts
• Providing software download access to customers by processing Web Login requests
• Providing license to customers for software updates
• Manage high visibility exceptions and can work with cross-functional teams to provide best solutions
• Customer Service Representatives will work on a World Wide schedule covering 24x5x365 with a
• rotating schedule
• Handle L0 cases for confirmation of hardware failure and proceed with RMAProvide L0 level
• technical assistance on cases to rule out hardware errors

Job Type: Full-time

Benefits:

• Flexible schedule
• Food allowance
• Health insurance
• Internet reimbursement
• Life insurance
• Paid sick time
• Paid time off
• Work from home

Schedule:

• Flexible shift
• UK shift
• US shift

Supplemental Pay:

• Joining bonus
• Performance bonus
• Shift allowance

Ability to commute/relocate:

• Chennai, Tamil Nadu: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Application Question(s):

• Do you have laptop/Broadband connection?

Experience:

• International Customer Handling: 1 year (Required)
• Customer service: 1 year (Required)

Shift availability:

• Night Shift (Required)

Work Remotely:

• Temporarily due to COVID-19

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