BPO Jobs In Chennai For Freshers ~ 1+ Years Exp. ~ 10th Pass Fresher Job In Private Company

By | September 8, 2021

BPO Jobs In Chennai For Freshers

Job Title: Customer Support Executive

Salary Package: BEST IN INDUSTRY

Work Exp: 0 – 1 years

Company Name: CSS Corp Private Limited

Job Location: Chennai, Tamil Nadu

Qualification Require: Bachelor’s (Required)

Language: English/Hindi

Job Info –


Full Job Description
  • Excellent Communication – for voice, email, chat support
  • Should be able to communicate effectively
  • Should possess good telephone and email etiquette
  • Must be a graduate
  • Should be willing to work in US, UK time zones (24/7 environment including rotational night shifts)
  • Must have good customer handling skills with the ability to learn networking concepts.
  • Role
  • The Customer support representative will be responsible for identifying the issue with the customers
  • and routing them to the available engineer, when necessary. They will create, manage tickets for the
  • issues that the customer contacts. They will act as the first point of contact before the customer
  • reached the TAC. Their job will also involve creation of licenses and support accounts to the clients
  • worldwide.
  • The team will also ensure customer satisfaction / experience is and stays a priority. Manage high
  • visibility exceptions and can work with cross – functional teams to provide best solutions


  • Creation of World Wide Return Materials Authorisation
  • Ensuring all Premium Service orders are completed in a timely manner
  • Working and managing 3 Party Vendors around shipments, deliveries and returns
  • Resolve any RMA issues from the customer or Level 1,2& 3 Technical Centres
  • Provide tracking and Status updates on all 4 hour calls submitted to the Technical Centres
  • Updating the Siebel Database to document customer cases
  • Notification to customers product shipments
  • Escalating RMAs for additional support in a timely manner
  • Manage caseloads in a timely manner to closure
  • Provide customers with support for return products
  • Follow all guidelines for processing RMAs for customers without contracts
  • Providing software download access to customers by processing Web Login requests
  • Providing license to customers for software updates
  • Manage high visibility exceptions and can work with cross-functional teams to provide best solutions
  • Customer Service Representatives will work on a World Wide schedule covering 24x5x365 with a
  • rotating schedule
  • Handle L0 cases for confirmation of hardware failure and proceed with RMAProvide L0 level
  • technical assistance on cases to rule out hardware errors

Job Type: Full-time


  • Flexible schedule
  • Food allowance
  • Health insurance
  • Internet reimbursement
  • Life insurance
  • Paid sick time
  • Paid time off
  • Work from home


  • Flexible shift
  • UK shift
  • US shift

Supplemental Pay:

  • Joining bonus
  • Performance bonus
  • Shift allowance

Ability to commute/relocate:

  • Chennai, Tamil Nadu: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Application Question(s):

  • Do you have laptop/Broadband connection?


  • International Customer Handling: 1 year (Required)
  • Customer service: 1 year (Required)

Shift availability:

  • Night Shift (Required)

Work Remotely:

  • Temporarily due to COVID-19

+91 7010711082

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