Bpo Jobs In Kolkata For 12th Pass | Part Time Jobs In Kolkata For Students Without Investment

By | January 31, 2022

bpo jobs in kolkata for 12th pass

Job Name: Bpo

Salary Package: 15000 – 30000 a Month

Work Exp: 0 – 2 years

Company: OnProcess Technology

Location: Kolkata, West Bengal

Qualification: 12th Pass

Language: English/Hindi

Job Info –

  • Provide focused assistance by telephone, email & Chat.
  • Providing information about products return and methods.
  • Keeping records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Use basic CRM systems to manage cases.
  • Use knowledge-bases to share information about known issues.
  • Assists in the creation of product support documents, as required.
  • Working continuously on a task until completion (or referral to third parties, if appropriate).
  • Multi-tasking – prioritizing and managing multiple open items at one time.
  • Rapidly establishing a good working relationship with customers and other professionals, such as Engineers, PSDMs, and Co-Ordinator.
  • Addresses all internal and external customer issues and concerns in a professional and timely manner to a successful resolution
  • Should be minimum Class XII.
  • Should have at least 1 year experience working in an international voice process.
  • Excellent communication skills in English (verbal & written).
  • Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution.
  • The ability to work in a team.
  • Problem solving skills.
  • Strong customer focus.
  • Attention to details.
  • Critical thinking
  • Should be flexible to work in 24×7 environment


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