Job Name : Call Centre
Salary : 20000 – 25000 a Months
Exp: 0 – 2 years
Company Name : Dr Mohan’s Diabetes Specialities Centre
Location : Chennai
Qualification : Graduation
Language : English/Hindi
Job Info –
1. Fixing appointments and enquiry visit conversion
2. Telephone etiquette with call quality adherence
3. First Call Resolution (FCR) of enquiry calls
4. Average wait time of patients during the call (Call holding)
5. Call transfer rate
6. Customer call frequency
7. Ensure all the calls are answered properly without getting missed out
8. Quality parameters followed as per SOP’s
9. Feedback from the patients and their satisfaction
Call Now: 9384092727
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