Call Center Jobs In Delhi For Freshers 12th Pass | High Salary Jobs In Delhi For Freshers

By | January 25, 2022

call center jobs in delhi for freshers 12th pass

Job Name : Call Centre

Salary : 18000 – 22000 a Months

Exp:  0 – 1 years

Company Name : FIS Global

Location : Gurgaon, Haryana

Qualification : Graduation

Language : English/Hindi

Job Info –

• Provides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to proper Product Support department.

• Processes a high volume of consumer inquiries of FIS products and services and resolves a targeted percentage of those inquiries.

• Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems.

• When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge.

• Tracks and documents inbound support requests and ensures proper notation of customer problems or issues.

• Updates customer information and ensures accurate entry of contact information.

• Meets standards of job, such as quality standards, adherence to schedule and average handle time.

• May provide guidance and/or mentoring to less experienced Customer Service Associates – Consumer.

• Knowledge of the company’s products, services and business operations to enable resolution of customer inquiries

• Excellent customer service skills that build high levels of customer satisfaction

• Excellent verbal and written communication skills

• Computer navigation and operation skills

• Demonstrates effective people skills and sensitivities when dealing with others

• Ability to work both independently and in a team environment

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