Job Name : Call Centre
Salary : 15000 – 22000 a Months
Exp: 0 – 1 years
Company Name : Pearson
Location : Noida, Uttar Pradesh
Qualification : 12th Pass
Language : English/Hindi
Job Info –
- Prepare client reports
- Act as an escalation point for service related problems
- Promote client programs and products
- Determine additional opportunities and possible operational trouble areas
- Input accurate customer information into the database
- Assist in training and monitoring call center agents to ensure quality of service
- Required education- Bachelor degree
- 2-4 years experience in a similar/related position
- Confident and fluid communicator
- High levels of customer service skills
- Previously operated in a Level 2 support role
- Previous subject matter expert knowledge
- Familiar and comfortable working in a busy corporate environment/shifts.
- Experience in providing application support
- Familiar with MS Office
- Experienced in collating reports
- Fluency in written and spoken English
- Excellent oral and written communication skills
- Great attention to detail
- Problem solving skills
- Strong organizing and time management skills
- Customer service skills
- Effective team working skills
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