Job Title: Technical Support Representative
Salary Package: Best In Industry
Work Exp: 0 – 1 years
Company Name: Hyperx Hp Direct
Job Location: Remote
Qualification Required: 10th, 12th, Graduation or Any
Job Info –
- Working from a standard protocol and utilizing documented processes to respond to customer issues. Some judgment may be used to supplement the outlined process.
- Successfully resolve simple to moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
- Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example more complex warranty).
- Begin to proactively assist customers to avoid or reduce problem occurrence.
- Work is often reviewed by Supervisor or Team Lead.