Job Name : Call Centre
Salary : 18000 – 21000 a Months
Exp: 0 – 1 years
Company Name : Morningstar
Location : Mumbai, Maharashtra
Qualification : 12th Pass
Language : English/Hindi
Job Info –
- Manage incoming inquiries from all channels (web, phone, email, social media) and respond in a timely and polite manor, provide answers, distribute them to the responsible team and ensure that their request have been answered.
- Understanding the nature of each request by actively listening, confirming or clarifying information and/or diffusing angry clients, if needed.
- Identify sales opportunities and create leads or support tickets.
- Being highly motivated to understand, meet and exceed the Team’s call center metrics while providing excellent consistent customer service.
- Taking part in training and other learning opportunities to expand knowledge of company and position.
- Work in assigned shifts and coordinate/assure back-up for absences that are longer than 15 minutes
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