Job Name: Chat Process
Salary: 12,000 – 15,000 a Month
Exp: 0 – 1 years
Company Name: Fusion Furnish
Location: Noida, Uttar Pradesh
Qualification: 12th Pass
Language: English/Hindi
Job Info –
Fusion Furnish is a leading manufacturer for modular office furniture. With PAN India Supply and installation our goal is to provide aesthetically appealing yet functional office furniture. We are an ISO and ANZI BIFMA Certified company using latest machinery, software, tools and workforce to create exemplary furniture for our clients.
JOB DESCRIPTION
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for solving customer concerns.
RESPONSIBILITIES
1. Respond to customer queries in a timely and accurate way, via phone, email, chat.
2. Identify customer needs and help customers.
3. Follow up with customers to ensure their technical issues are resolved.
4. Provide knowledgeable answers to questions about the product, pricing, and availability.
5. Work with internal departments to meet customers’ needs.
6. Data entry in various platforms.
7. Manage issue resolution and close loop feedback by following a cross-functional communication process.
ELIGIBILITY
1. Excellent communication skills in Hindi and English.
2. At least 1.5 years of experience in Customer Support.
3. Excellent phone etiquette and verbal, written and interpersonal skills.
4. Ability to multi-task and prioritise work.
5. Ready to work on basics to understand the process from scratch.
QUALIFICATION
Graduate in any.
IMPORTANT REQUIREMENT
· The candidate should be comfortable to work from office based in Noida.
· The candidate must have an experience of coordinating efficiently between
multiple departments.
SALARY – 1.4L- 1.8L PA.
Only apply if you fall under the above mentioned salary bracket as this is non-negotiable.
Job Types: Full-time, Walk-In
Salary: ₹12,000.00 – ₹15,000.00 per month
Schedule:
- Day shift
Education:
- Higher Secondary(12th Pass) (Preferred)
Experience:
- total work: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Language:
- Hindi (Preferred)
- English (Preferred)
Work Remotely:
- No
Call Now – 8506062222