Job Name: Customer Service
Salary Package: 20000 – 40000 a Month
Work Exp: 0 – 2 years
Company : Templatic
Location: Work From Home
Qualification : 10th
Language: English/Hindi
Job Info –
- Empathize with our customers and partners about what they’re trying to do, and help them do it!
- Triage all incoming support requests, and identify and escalate tickets to developer teams as needed
- Fully engage and respond to customer tickets, implementation questions and service requests
- Investigate and file bugs with detailed steps for our development team
- Work with Sales, Customer Success and Account Management to make sure the customer experience is top notch
- Empathy when working with upset or difficult customers
- 2+ years in a client-facing role
- Strong written and verbal communication skills
- Ability to install, configure, and troubleshoot WordPress
- Familiar with things like CSS/HTML and JavaScript
- Commitment to learn and ask questions until you understand
- 2+ years in technical support
- Experience writing help articles for end users
- Experience working with and troubleshooting code and API issues
- Experience with WordPress as a developer, designer or both
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