Job Title: Customer Support
Salary Package: 10000 – 20000 a Month
Work Exp: 0 – 1 years
Company Name: Moonlight Placement Services
Job Location: remote
Qualification Required: 10th, 12th, Graduation or Any
Job Info –
- Manage large amounts of inbound and outbound calls in a timely manner.
- Follow communication “scripts” when handling different topics.
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
- Seize opportunities to upsell products when they arise.
- Build sustainable relationships and engage customers by taking the extra mile.
- Keep records of all conversations in our call centre database in a comprehensible way.
- Answer general customer inquiries thought calls, chat, emails until inquiry is closed.
- Review orders on a daily basis for possible store assignment issues for fulfilment, address issues.
- Investigate customer concerns about product depictions online, such as inaccurate images or product descriptions and making corrections as needed.
- Manage customer accounts including assisting customers with information regarding their order history, order status, and all other standard requests received.
- Maintain customer service log, tracking all incoming inquiries and detailing out customer requests, product defects, etc.
- Aggregate and report on customer service trends quarterly to sales, technology, design, and merchandising.
- Work with Operations to address and resolve store issues.
- Meet personal/customer service team sales targets and call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Call Now: 9152531901