Job Name: Customer Support Representative
Salary Package: Best In Industry
Exp: 0 -4 Years
Company Name: Nuance
Qualification: 12th Pass
Job Info –
- Monitor, manage, and document all actions and solutions into a CRM ticketing system
- Responsible for being available within call center queues as required by the department to respond to customer requests/incidents
- Resolves or directs issue to the correct staff member for resolution, including escalation to tier 2.
- Responsible for completing all required learning events and training.
- Responsible for operational support on a 24/7/365 basis with ability to work evenings, weekends and/or holidays
- Other duties or projects as assigned.
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