Job Title: Executive
Salary Package: 10000 – 25000 a Month
Work Exp: 0 – 1 years
Company Name: Vodafone
Job Location: India
Qualification Required: 10th, 12th, Graduation or Any
Language: English/Hindi
Job Info –
- Handles customer requests/issues/questions in a professional manner and strives to deliver a first time resolution service
- Meets defined KPIs including NPS and sales
- Processes transactional activities in line with Vodafone standards, policies and processes
- Provides accurate and timely information by fully investigating all customer enquiries, using all available equipment and applications to ensure that incidents and problems are resolved efficiently and within SLAs
- Exchanges information effectively, to direct customer requests/issues/questions/complaints to the relevant teams for action (e.g. to activate services, solve claims and complaints, apply discounts)
- Uses time proactively and efficiently to deliver on service targets
- Provides feedback and suggestions to develop and improve customer experience in respect of call trends / drivers
- Good understanding of Vodafone products, services, systems, policies and processes in order to effectively deal with a variety of questions and customer transactions
- Effectively interacts with stakeholders where necessary, to assist with efficient query/complaint resolution
- Acts as an advocate of Vodafone, protecting the reputation by following Vodafones Brand Tone of Voice
- Performs other job-related duties or tasks defined by the supervisor or resulting from assigned agendas.
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