Job Vacancy In Mangalore For Freshers | Job In Vodafone Company | 12th Pass Job In Pvt Ltd Company

By | January 17, 2022

job vacancy in mangalore for freshers

Job Title: Executive

Salary Package: 10000 – 25000 a Month

Work Exp: 0 – 1 years

Company Name: Vodafone 

Job Location: India

Qualification Required: 10th, 12th, Graduation or Any

Language: English/Hindi

Job Info –

  • Handles customer requests/issues/questions in a professional manner and strives to deliver a first time resolution service
  • Meets defined KPIs including NPS and sales
  • Processes transactional activities in line with Vodafone standards, policies and processes
  • Provides accurate and timely information by fully investigating all customer enquiries, using all available equipment and applications to ensure that incidents and problems are resolved efficiently and within SLAs
  • Exchanges information effectively, to direct customer requests/issues/questions/complaints to the relevant teams for action (e.g. to activate services, solve claims and complaints, apply discounts)
  • Uses time proactively and efficiently to deliver on service targets
  • Provides feedback and suggestions to develop and improve customer experience in respect of call trends / drivers
  • Good understanding of Vodafone products, services, systems, policies and processes in order to effectively deal with a variety of questions and customer transactions
  • Effectively interacts with stakeholders where necessary, to assist with efficient query/complaint resolution
  • Acts as an advocate of Vodafone, protecting the reputation by following Vodafones Brand Tone of Voice
  • Performs other job-related duties or tasks defined by the supervisor or resulting from assigned agendas.

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