Jobs In Gurgaon For Freshers 12th Pass | Hr Jobs In Gurgaon For Freshers

• Provide accurate and efficient resolutions of onboarding inquiries through multiple channels (e.g., phone, email) by following appropriate resolution/assessment methodologies (e.g., investigating and research), utilizing knowledge management tools, educating customers on HR technologies and self-service tools and determining appropriate course of action or escalation for emerging issues.
• Escalate complex inquires or cases that need follow up to Sr. Associates.
• Accurately log all service requests; monitor and follow up on all cases to ensure prompt resolution on behalf of employees and managers.
• Consistently utilize knowledge management tools and contribute new or updated information to maintain an accurate and consistent knowledge base in support of customers, peers and the larger HR Connect Team.
• Enhancing customers’ level of understanding by educating and influencing them to utilize self-service support.
• Provide excellent customer service and inspires confidence through effective communication, expert knowledge, and efficient escalation to resolve issues.
• Become a subject matter expert on Moody’s onboarding activities.
• Support with requests including but not exclusive of new hire processing, position management, pre-employment activities, transfers and temporary worker requests.
• Role may expand to include responsibilities for administration of additional HR processes.
• When needed, support the Customer Service Associates with inquires.
• Scan new hire documents into Moody’s system of record in a timely manner.
• Participate in team trainings.
• Identify areas for improvement and share them with the Process Lead.
• Assist with additional HR administrative responsibilities,

APPLY NOW