Job Title: Customer Relationship Executive
Salary Package: 25000 – 27000 a Month
Work Exp: 0 – 1 years
Company Name: Refier
Job Location: Mumbai
Qualification Required: 10th, 12th, Graduation or Any
Language: English/Hindi
Job Info –
Organization Overview:
Refier is an e-training and e-placement platform focused on transforming non-tech training and job placement. Refier, through its cohort-based training methodology, equips job-seekers with horizontal and vertical non-tech skills for suitable job placements on the platform.
Job Responsibilities:
1. Manage large amounts of incoming phone calls, identify and assess customers’ needs to achieve satisfaction
2. Build sustainable relationships and trust with customer accounts through open and interactive communication
3. Provide accurate, valid, and complete information by using the right methods
4. Meet customer service team call handling quotas
5. Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
6. Follow communication procedures, guidelines, and policies