Jobs In Private Banks For Freshers | Kotak Mahindra Bank Recruitment 2022 | Online Customer Service Jobs From Home

By | April 8, 2022

Jobs In Private Banks For Freshers

Job Name: Customer Experience Center

Salary: Best In Industry

Exp: 0 –2 Years

Company Name: Kotak Mahindra

Location: Thane, Maharashtra

Qualification: Graduate

Language: English/Hindi

Job Info –

  • To respond to customer complaints/issues received on calls/emails and provide effective resolution
  • To handle escalations at level 1 and ensure that the complaint gets resolved rather than getting further escalated
  • Seek advice and escalate the issue to relevant teams
  • Co-ordinate and follow up with support teams for resolution of customer complaints
  • To ensure that customers do not have to approach senior management for resolution of issues
  • Maintain TAT of commitments given to customer
  • Escalate the issue to higher ups whenever required
  • Maintain the data of escalations which will be required for training need and analysis for the teams. This data will also be used to analyze the current processes and future process improvements to better customer experience.

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