Job Title: Customer Support Executive
Salary Package: 10000 – 30000 a Month
Work Exp: 0 – 1 years
Company Name: xpressbees
Job Location: Pune
Qualification Required: 10th, 12th, Graduation or Any
Job Info –
Supporting a network of customers and e-commerce clients to ensure smooth logistics
Interacting with customers / clients on calls handle their queries and escalations, handle complaints, troubleshoot problems and provide information.
Assist customer/client in tracking missing and delayed shipments
Respond to customer’s/ client’s service issues, queries
Co-ordinate with operations team and resolve complaints within TAT.
Maintaining documents and reports in-regard with the queries received, escalated and solved.
Tracking of shipments
Verbal and written communication skills
Problem analysis and problem solving
Customer/ Client service orientation