Night Shift Jobs In Mumbai | Online Part Time Jobs For 12 Pass Students

Job Title: Guest Relations Executive

Salary Package: 20000 – 40000 a Month

Work Exp: 0 – 1 years

Company Name: FOREST HILLS TALA

Job Location: Mumbai

Qualification Required: 10th, 12th, Graduation or Any

Language: English/Hindi

Job Info –

• Welcome guests during check-in and giving a fond farewell to guest while

  checkout.

• Handling guest complaints and concerns in an efficient and timely manner.
• Overseeing VIP guests, arrivals and departures.
• Coordinating and multi-tasking job duties in a busy environment.
• Should possess detailed information about the Hotel, city as well as the

  competition.

• Detailed information regarding arrivals and room requirements.
• Have up to date information on daily room occupancy
• Providing excellent customer service as per hotel standards.
• Greeting guests as they enter and exit the hotel.
• Providing information regarding the Hotel, town attractions, activities etc.
• Check on VIP reservations, complete their pre-registration formalities.
• Allocate rooms to all arriving guests.
• Maintain up-to date information on room rates, current promotions, offers

  and packages

• Maintain all guest folios in the manner instructed and type out necessary
• guest likes and dislikes to the appropriate fields on the profile.
• Co-ordinate with housekeeping for clearing of rooms.
• Collect Guest feedback during guest departure along with his likes and

  dislikes.

• Perform basic cashier activities as and when required.
• Maintain guest lockers for safe custody.
• Ensure that all check-ins and check-outs are handled smoothly without

  unnecessary delay or discomfort to any guest.

• Give proper and complete handover to the next shift
• Should be able to handle all guests without bias or prejudice.
• Follow the house rules and policies laid down by the management.
• Adhere to strict staff grooming and hygiene standards.
• Consciously and continuously strive to better his/ her skills and increase

  his/ her knowledge.

• Must possess strong organization time management skills, attention to

  detail.

• Must be guest service focused and a team player.
• Positive attitude and outgoing personality is essential.
• Must be able to work shifts – days, evenings, weekends and holidays.
• Ability to relate well to Hotel guests and employees.
• Professional in demeanor and presentation.
• Personable, enthusiastic, self-motivated and able to work independently.
• Observant, discriminating and detail-oriented
• Ability to understand and carry out oral and written instructions and

  request clarification when needed.

• Strong interpersonal and organizational skills.
• Able to work morning, evening, weekend, holiday, and overnight shifts.
• Provide upscale guest service experiences for clients throughout their stay
• Qualifications and Skills
• Good guest interaction skills.
• Good listening skills.
• Sound decision making.
• Good interpersonal and communication skills.
• Leadership/People management

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