Night Shift Jobs In Mumbai | Online Part Time Jobs For 12 Pass Students

By | December 29, 2021

night shift jobs in mumbai

Job Title: Guest Relations Executive

Salary Package: 20000 – 40000 a Month

Work Exp: 0 – 1 years

Company Name: FOREST HILLS TALA

Job Location: Mumbai

Qualification Required: 10th, 12th, Graduation or Any

Language: English/Hindi

Job Info –

  • Welcome guests during check-in and giving a fond farewell to guest while

    checkout.

  • Handling guest complaints and concerns in an efficient and timely manner.
  • Overseeing VIP guests, arrivals and departures.
  • Coordinating and multi-tasking job duties in a busy environment.
  • Should possess detailed information about the Hotel, city as well as the

    competition.

  • Detailed information regarding arrivals and room requirements.
  • Have up to date information on daily room occupancy
  • Providing excellent customer service as per hotel standards.
  • Greeting guests as they enter and exit the hotel.
  • Providing information regarding the Hotel, town attractions, activities etc.
  • Check on VIP reservations, complete their pre-registration formalities.
  • Allocate rooms to all arriving guests.
  • Maintain up-to date information on room rates, current promotions, offers

    and packages

  • Maintain all guest folios in the manner instructed and type out necessary
  • guest likes and dislikes to the appropriate fields on the profile.
  • Co-ordinate with housekeeping for clearing of rooms.
  • Collect Guest feedback during guest departure along with his likes and

    dislikes.

  • Perform basic cashier activities as and when required.
  • Maintain guest lockers for safe custody.
  • Ensure that all check-ins and check-outs are handled smoothly without

    unnecessary delay or discomfort to any guest.

  • Give proper and complete handover to the next shift
  • Should be able to handle all guests without bias or prejudice.
  • Follow the house rules and policies laid down by the management.
  • Adhere to strict staff grooming and hygiene standards.
  • Consciously and continuously strive to better his/ her skills and increase

    his/ her knowledge.

  • Must possess strong organization time management skills, attention to

    detail.

  • Must be guest service focused and a team player.
  • Positive attitude and outgoing personality is essential.
  • Must be able to work shifts – days, evenings, weekends and holidays.
  • Ability to relate well to Hotel guests and employees.
  • Professional in demeanor and presentation.
  • Personable, enthusiastic, self-motivated and able to work independently.
  • Observant, discriminating and detail-oriented
  • Ability to understand and carry out oral and written instructions and

    request clarification when needed.

  • Strong interpersonal and organizational skills.
  • Able to work morning, evening, weekend, holiday, and overnight shifts.
  • Provide upscale guest service experiences for clients throughout their stay
  • Qualifications and Skills
  • Good guest interaction skills.
  • Good listening skills.
  • Sound decision making.
  • Good interpersonal and communication skills.
  • Leadership/People management

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