Job Title: Back Office Support Consultant
Salary Package: 12000 – 24000 a Month
Work Exp: 0 – 1 years
Company Name: Luxoft
Job Location: Remote
Qualification Required: 10th, 12th, Graduation or Any
Language: English/Hindi
Job Info –
Job Responsibilities:
1. Has strong analytical and problem solving skills, and excellent communication and interpersonal skills for interacting with business users and the vendor
2. Works closely with BO users in the management and resolution of any system issues that arise
3. Works closely with BO sers in understanding requirements to enhance existing functionality
4. Often works individually in resolving issues, and in coming up with and delivering solutions that meet BO requirements
5. Analyses and resolves issues related to system configuration, workflows, static data, GOM, market data, market operations, EOD, interfaces, etc
6. Liaises with the technical support team, with other business support teams, and with the Murex vendor where and when required
7. Escalates identified issues / risks in a timely manner to IT and Business managers
8. Provides detailed information about issues to the vendor, and co-ordinates with them in testing fixes / solutions
9. Acts as an intermediary between business and vendor
10. Performs routine administrative / technical tasks to appropriately maintain the system
11. Works on small BAU projects to deliver extended functionality and enhancements to the BO users, and is familiar with the systems development life cycle