Job Title: Freelance Account Helpdesk Support
Salary Package: 15000 – 30000 a Month
Work Exp: 0 – 1 years
Company Name: IWG Careers
Job Location: Remote
Qualification Required: 10th, 12th, Graduation or Any
Job Info –
- Handling customer service queries via telephone and email.
- Resolve account, billing, and payment queries.
- Provide first-contact resolution where possible.
- Update Customers on the progress of their query when first-contact resolution is not possible.
- Liaise with non-customer-facing departments and local field teams to provide speedy resolution to our Customers.
- Manage Customer complaints and queries in the designated system.
- Meet agreed SLA’s – regardless of support required from additional departments the responsibility of providing resolution within SLA lies with the Account Helpdesk Agent.
- Work towards both individual and team targets daily.
- Perform other duties and tasks as assigned.
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