Job Title: Customer Service
Salary Package: 10000 – 20000 a Month
Work Exp: 0 – 1 years
Company Name: VHSPL
Job Location: Work From Home
Qualification Required: 10th, 12th, Graduation or Any
Language: English/Hindi
Job Info –
- Answer phone calls in a professional manner and provide information, answer queries, and/ or address any grievances from the customers.
- Follow-up on calls with customers and internal stakeholders to ensure that their customer queries have been answered and any grievances have been resolved in defined TAT
- Respond to all customer e-mails/ social media messages/ posts etc. in defined TAT
- Act as the voice of customer in the organization and provide inputs to Customer Service Lead, Chief of Staff and Product team on any recent trends
- Pro-actively identify and assess customers’ needs to achieve satisfaction and provide
- Be empathetic and act with ownership for all outbound and inbound communication
- Escalate issues and follow-up with other departments and customer service head as required
- Ensuring customer satisfaction by providing them with pre/post service assistance & achieving delivery & quality service norms
- Ensure that a high data fidelity is maintained for all customer complaints and queries
Call Now: 7303128189
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