Job Name: BPO
Salary: 20000 – 21000 a Months
Exp: 0 – 2 Years
Company Name: The Economist Newspaper Limited
Location: Gurgaon, Haryana
Qualification: Graduation
Language: English/Hindi
Job Info –
- Maintain customer service policy guidelines and process documentation
- Maintain all inbound and outbound customer service communications in line with brand standards and including call scripts, standard reply paragraphs and FAQs
- Monitor all key customer service performance indicators
- Assist the Customer Service Manager in reporting SLA performance, customer satisfaction and net promoter scores
- Support The Economist’s customer feedback and query channels ensuring customer issues and requests are expedited
- Utilise customer feedback, comments and suggestions to proactively drive improvements to existing processes and communications
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