Part Time Jobs In Gurgaon For Freshers | Bpo Jobs In Gurgaon For Freshers

By | February 4, 2022

part time jobs in gurgaon for freshers

Job Name: BPO

Salary: 20000 – 21000 a Months

Exp: 0 – 2 Years

Company Name: The Economist Newspaper Limited

Location: Gurgaon, Haryana

Qualification: Graduation

Language: English/Hindi

Job Info –

  • Maintain customer service policy guidelines and process documentation
  • Maintain all inbound and outbound customer service communications in line with brand standards and including call scripts, standard reply paragraphs and FAQs
  • Monitor all key customer service performance indicators
  • Assist the Customer Service Manager in reporting SLA performance, customer satisfaction and net promoter scores
  • Support The Economist’s customer feedback and query channels ensuring customer issues and requests are expedited
  • Utilise customer feedback, comments and suggestions to proactively drive improvements to existing processes and communications

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