Job Title: Customer Support Associate
Salary Package: 10000 – 20000 a Month
Work Exp: 0 – 1 years
Company Name: Sutherland
Job Location: Kochi
Qualification Required: 10th, 12th, Graduation or Any
Job Info –
- Sutherland is seeking a motivated and passionate person to join us as a Customer Support Associate. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
- Answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged.
- Oversee and manage performance and service quality to guarantee customer satisfaction
- Establish and maintain communication with the customer and/or teamExcellent verbal and written communication skills; proficient reading skills
- Demonstrated ability to perform at a high level, to support our high volume of inbound calls
Multi-tasking skills showcased through the use of several applications; preferably with experience working on CRM applications
- Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience
Prior customer service experience a plus.
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