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By | January 18, 2022

Part Time Jobs Online Home Based

Job Title: Call Auditor

Salary Package: 10000 – 20000 a Month

Work Exp: 0 – 1 years

Company Name: Information Technology Learning Hub LLP

Job Location: Remote

Qualification Required: 10th, 12th, Graduation or Any

Language: English/Hindi

Job Info –

  • Assess sample calls for pre-defined audit monitoring as per evaluation criteria defined by business
  • Adhere to the sample guideline set by the organization
  • Ensure completion of assessment target on daily, weekly and monthly basis
  • Ascertain right coaching needs are identified by the operations team through their evaluations
  • Conduct documentation and reporting as per timelines and defined formats
  • Identify and escalate risks and quality issues for efficient resolution
  • Create quality reports as per organization standards
  • This individual will assist in developing, creating and implementing quality processes and procedures; as well as making recommendation for enhancements to training materials as needed to enhance the overall ITLH customer’s experience
  • Plan & execute strategy for Quality function to achieve the organizations customer experience goals
  • Participate in design of call monitoring formats and quality standards

Call Now: 9372589929

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