Job Title: Call Auditor
Salary Package: 10000 – 20000 a Month
Work Exp: 0 – 1 years
Company Name: Information Technology Learning Hub LLP
Job Location: Remote
Qualification Required: 10th, 12th, Graduation or Any
Language: English/Hindi
Job Info –
- Assess sample calls for pre-defined audit monitoring as per evaluation criteria defined by business
- Adhere to the sample guideline set by the organization
- Ensure completion of assessment target on daily, weekly and monthly basis
- Ascertain right coaching needs are identified by the operations team through their evaluations
- Conduct documentation and reporting as per timelines and defined formats
- Identify and escalate risks and quality issues for efficient resolution
- Create quality reports as per organization standards
- This individual will assist in developing, creating and implementing quality processes and procedures; as well as making recommendation for enhancements to training materials as needed to enhance the overall ITLH customer’s experience
- Plan & execute strategy for Quality function to achieve the organizations customer experience goals
- Participate in design of call monitoring formats and quality standards
Call Now: 9372589929
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