Job Name : Call Centre
Salary : 20000 – 28000 a Months
Exp: 0 – 1 years
Company Name : HDFC Bank
Location : Bihar
Qualification : 12th Pass
Language : English/Hindi
Job Info –
- Ensuring tatkal reconciliation in place for fortnightly basis.
- Accepting and processing of customer instructions and requests at branch i.
- e Processing stop payment/ hot-listing requests immediately upon receipt at branch.
- Maintain inward and outward courier register for all deliverables / documents received at branch / dispatched from branch.
- Monitoring and timely indenting of branch stationery (other than security stationery) as required.
- Monitoring of FTS and clearing hold instruction.
- Generating and downloading of all BOD reports / handing over the reports to concerned staff at branch.
- Ensure that 5-S norms are adhered to for individuals workstation.
- Satisfactory audit at Welcome Desk operations Updation of all Customer Instructions in FTS.
- Account transfers & Closures with appropriate approvals.
- Updation of all liability leads in CRM next.
- Ensuring LTR & Welcome calling Review report in place on daily basis.
- Updation in ECall back system Ensure that any unprocessed instruction will be updated in pending instruction register by EOD Ensure Regular knowledge updation is by reading and understanding circulars issued in gyan line.e balance enquiries / clearing of cheque deposits / charges levied to customers account Issuance of Passbook / Statement of Accounts against written customer request and ensuring recovery of charges Non-disclosure of customer information to any bearer / third party.
- Improve customer communication on closures through scripts & mails.
- Asking for feedback from customers on products/services offered by us.
- Ensure the correct product information is disseminated Contacting customers using the database and thereby increasing the credit card activation/offer Limit Enhancement & Upgrade Providing the customer necessary with necessary forms / Brochures on request Ensure maintenance of queue Effective migration of customers from physical mode to Digital Platform.
- Giving them demonstration on the usage of the same and input the leads in CRMNext.
- Carry targets for improving any one DBC penetration exclusive of ATM DBC Penetration and transaction migration financial as well as non-financial .
- Migrate customers to opt for statement delivery through E-mail/Net and diverting customers for email ID updation / landline details updation through Net.
- Sales: Ensure sales targets assigned by the BM/PBA from time to time are achieved Ensure all eligible asset leads are routed through DAP.
- Ensuring compliance of KYC, identification of customer and communication of product eligibility.
- Ensure that a higher cross sell conversion is achieved through the above calling.
- Escalating to PB Auth / BM cases where the banding improvement is not possible / customer not co-operating for further measures.
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