Job Title: CUSTOMER EXPERIENCE EXECUTIVE
Salary Package: 20000 – 30000 a Month
Work Exp: 0 – 1 years
Company Name: HDFC Bank
Job Location: Delhi
Qualification Required: 10th, 12th, Graduation or Any
Job Info –
To handle branch queries
e balance enquiries / clearing of cheque deposits / charges levied to customers account Issuance of Passbook / Statement of Accounts against written customer request and ensuring recovery of charges Non-disclosure of customer information to any bearer / third party.
Migrating branch customers to use our wide range of direct banking channels for various requests Ensure that the customer query are attended to and resolve the same in an efficient manner and within stipulated TATs a.
Recording complaints as per the specified process
Ensure that complaints do not get escalated
Improve customer communication on closures through scripts & mails.
Preventive complaint management
Asking for feedback from customers on products/services offered by us.
Ensure the correct product information is disseminated Contacting customers using the database and thereby increasing the credit card activation/offer Limit Enhancement & Upgrade Providing the customer necessary with necessary forms / Brochures on request Ensure maintenance of queue Effective migration of customers from physical mode to Digital Platform.