Job Title: Call Centre
Salary Package: 15000 – 25000 a Month
Work Exp: 0 – 1 years
Company Name: Kotak Mahindra
Job Location: Noida, Uttar Pradesh
Qualification Required: 10th, 12th, Graduation or Any
Job Info –
• To Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the queries & requests to customer’s satisfaction
• To identify and convert the opportunities for cross selling (banking product) on customer’s call
• Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
• Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
• Complete the logs specified by the process (End-of-day target)
• Adherence to Information Security norms & quality process norms.
• To be aware of and comply with any updates about the process
• Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance