Job Title: Customer Service
Salary Package: 15000 – 30000 a Month
Work Exp: 0 – 1 years
Company Name: HDFC Bank
Job Location: Delhi, Delhi
Qualification Required: 10th, 12th, Graduation or Any
Job Info –
Ensure 100% complaints closure within TAT without compromising on customer satisfaction Understand customers issues and concerns, assist the customer with resolution Coordination with internal teams liaise with sales, qig, credit, operations for data / details requirement needed for resolving the customer issues Assist qig / nodal officers in drafting response with requisite details.
Process improvements Jointly with other stake holders – Identifying areas for improvement in resolving the CRM within TAT.