Job Title: Service Desk
Salary Package: Best In Industry
Work Exp: 0 – 1 years
Company Name: Outpace Consulting Services
Job Location: Remote
Qualification Required: 10th, 12th, Graduation or Any
Language: English/Hindi
Job Info –
Job Responsibilities:
- Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD
- Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User
- Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution
- Routes the enquiries to Resolver Groups as appropriate
- Re-routes misdirected calls
- Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures.
Desired Candidate Profile
- 1-4 Yrs of experience in Service Desk
- Able to handle Calls, Emails, Chats & Web tickets and should be willing to work in 24*7 shift environment
- Basic understanding of inter-relationship of software, hardware and communications Hardware trouble shooting skills Printer and Network issues
- Experience in PC Hardware configuration
- Experience supporting LANs, PC operating systems and desktop software.
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