Job Title: Customer Care Representative
Salary Package: 16000 – 22000 a Month
Work Exp: 0 – 1 years
Company Name: FedEx Express MEISA
Job Location: Pune, Maharashtra
Qualification Required: 10th, 12th, Graduation or Any
Job Info –
- Manages customer expectations and competing priorities.
- Conducts research on customer incidents to help create Knowledge Articles, reusable solutions, and other duties as assigned.
- Uses written communication skills to update case documentation as well as using, modifying, and creating knowledge base articles.
- Escalates issues and works directly with Research and Development to resolve complex support problems.
- May work on customer support related projects as assigned.
- Periodic weekend work will likely be required.