Swiggy Job Apply Online ~ 12th Pass Job In PVT LTD Company

By | September 3, 2021

Swiggy Job Apply Online

Job Title: Chat Process

Salary Package: 15000 – 25000 a Month

Work Exp: 0 – 2 years

Company Name: Swiggy

Job Location: Work From Home

Qualification Required: 12th Pass

Language: English/Hindi

Job Info –

Key responsibilities (what you will do) We are looking for dynamic process training specialists, who will:

  • Own the training of processes and product for new hires.
  • Drive qualitative performance effectiveness and superior customer experience of the Customer Connect Team through the effectiveness of product/process knowledge.
  • Conduct New Hire Training and Refresher training on the floor.
  • Conduct Call audits and provides comprehensive feedback.
  • Will fulfill the role of an SME/Floor Coach during the times when there are no batches.
  • Analyze customer survey results, formulate improvement initiatives and drive their implementation across aligned team/s
  • Ensure successful execution of training needs including resource planning and measuring program training effectiveness
  • Monitor and ensure completion of daily training administrative work such as timekeeping, and other administrative tasks as required in a timely and accurate manner
  • Scheduling training planner for BQ management and monitoring plan.
  • Aid other work units when required, particularly in quality management.
  • Identify ways to improve the process/product skills of teams and action accordingly.
  • Participate in companywide projects/assignments, which could include working on curriculum updates/revisions.
  • 4 hours of login during peak hours when not involved in a batch. Metrics should be as per Operations Metric requirements.

What do you need (Desired skills):

  • Flawless English communication and professional fluency in Hindi.
  • Great presentation skills and expected to lead by example
  • Ability to perform multiple tasks and adjust quickly in short timeframes with limited direct supervision
  • Ability to build rapport with others and create a team environment
  • Effective communication, organizational, motivational, and time management skills
  • Ability to work flexible hours (all shifts)
  • Ability to analyze quality scores and operational matrices and create a Plan of Action with measurable changes within timelines
  • Experience in a Customer Service environment with exposure to inbound, outbound, chat, and email processes.
  • Capable of identifying gaps and executing initiatives.
  • Proficiency in the use of MS office presentations and excel.
  • Should display the behavior of a role model always


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