Job Name : Senior Executive
Salary : 22000 – 24000 a Months
Exp: 0 – 1 years
Company Name : Swiggy
Location : Bengaluru, Karnataka
Qualification : Graduation
Language : English/Hindi
Job Info –
- Responsible to take the ownership of the resolution process for all the customer issues.
- To build a strong relationship with customers and resolve the queries through calls within the assigned TAT.
- Maintains high performance metrics such as quality, productivity, first contact resolution, and attendance. Responsible for providing service support for customers on pre-order sand post order service.
- Responsible for customer satisfaction through effective handling of customer problems.
- Work requires strong analytical ability to resolve complex issues in addition to effective voice /written skills.
- Accurately document all customer issues via emails and customer support tools, adhere to the process and follow-up timely.
- Analytical thinking to study performance trends and take decision for revised goal settings, changing processes where required to mitigate root causes for the issues identified
Important Note: Beware of Bogus Job Postings. Never Pay Money to Apply for or Get a Job. We Do Not Advertise Jobs That Require Candidates to Deposit Money. In Case You Know of Someone Requesting for Suspicious Employment, Services or Money, Please Contact Us