Tech Mahindra Noida Jobs For Freshers | Jobs In Noida For Freshers 12th Pass | Part Time Jobs Remote Work From Home

By | January 22, 2022

Tech Mahindra Noida Jobs For Freshers

Job Name : Senior Associate

Salary : 20000 – 25000 a Months

Exp:  0 – 2 years

Company Name : Tech Mahindra

Location : Noida, Uttar Pradesh

Qualification : Graduation

Language : English/Hindi

Job Info –

  • Provide technical support to international enterprise customers, for all managed service products, through customer interaction
  • Working experience with routers, switches, firewalls, SDWAN, VPN, VOIP, WAN, LAN. (Cisco, other vendors)
  • Provide network support and customer status in a complex multi-vendor environment
  • Knowledge and understanding of various networks and infrastructures.
  • Work with vendors, providers and internal partners
  • Troubleshoot network issues
  • Analyze incoming incidents, mark improvements and identify chronic cases
  • Communication with internal and external customers/partners – calls, emails, chats
  • Ticket creation, updates, closure
  • Data collection and initial troubleshooting
  • Proficient in multitasking and staying on task
  • Engagement of higher tiers as necessary
  • Provide network support and customer status in a complex multi-vendor environment
  • Work with vendors, providers, and internal partners
  • Analyze incoming incidents, mark improvements, and identify chronic cases
  • Communicate with internal and external customers/partners via calls, emails, chats
  • Responsible for ticket creation, updates & closure
  • Data collection and initial troubleshooting
  • Engagement of higher support levels as necessary
  • Any Graduate can apply (Graduation is must)
  • Good Communication skills
  • Knowledge of ISP / Broadband / Telecom
  • 1-3 years of voice experience from International BPO
  • Willing to work in night shifts

Call Now: 9876068181

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