Job Name: Team Leader
Salary: 21000 – 24000 a Months
Exp: 0 – 2 Years
Company Name: Kotak Mahindra
Location: Noida, Uttar Pradesh
Qualification: 12th Pass
Language: English/Hindi
Job Info –
- Responsible for managing a team of 15-18 officers handling inbound calls in Credit Cards
- Manage Team to deliver on Quality, Call productivity, Sales, and Shrinkage as per the defined benchmarks
- Manage Floor to monitor discipline on floor, resolve officer’s queries to assist customers, raise issues to respective dept. for resolution, update officers on process/product updates, workstation availability, shrinkage, etc.
- Manage escalated customer calls (complaints) with end-to-end resolution
Important Note: Beware of Bogus Job Postings. Never Pay Money to Apply for or Get a Job. We Do Not Advertise Jobs That Require Candidates to Deposit Money. In Case You Know of Someone Requesting for Suspicious Employment, Services or Money, Please Contact Us