Vacancies In Kotak Mahindra Bank For Freshers | Call Center Jobs In Noida For Freshers

By | December 4, 2021

vacancies in kotak mahindra bank for freshers

Job Name : Call Centre

Salary : 30000 – 35000 a Months

Exp:  0 – 2 years

Company Name : Kotak Mahindra

Location : Noida, Uttar Pradesh

Qualification : Graduation

Language : English/Hindi

Job Info –

  • To Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the queries & requests to customer’s satisfaction
  • To identify and convert the opportunities for cross selling (banking product) on customer’s call
  • Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
  • Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
  • Complete the logs specified by the process (End-of-day target)
  • Adherence to Information Security norms & quality process norms.
  • To be aware of and comply with any updates about the process
  • Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance

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