Job Name : Call Centre
Salary : 30000 – 35000 a Months
Exp: 0 – 2 years
Company Name : Kotak Mahindra
Location : Noida, Uttar Pradesh
Qualification : Graduation
Language : English/Hindi
Job Info –
- To Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the queries & requests to customer’s satisfaction
- To identify and convert the opportunities for cross selling (banking product) on customer’s call
- Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
- Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
- Complete the logs specified by the process (End-of-day target)
- Adherence to Information Security norms & quality process norms.
- To be aware of and comply with any updates about the process
- Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance
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