Work From Home And Remote Work At Ibm | Online Jobs For College Students With No Experience In India

By | February 11, 2022

Work From Home And Remote Work At Ibm

Job Title: Technical Support

Salary Package: 15000 – 30000 a Month

Work Exp: 0 – 1 years

Company Name: IBM

Job Location: Remote

Qualification Required: 10th, 12th, Graduation or Any

Language: English/Hindi

Job Info –

  • Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific.
  • Handle complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
  • Provide remote infrastructure support delivery and performing problem cause analysis
  • Collaborate with fellow support colleagues and other internal organizations to provide superior customer service
  • Act as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
  • Anticipate customer needs and effectively addressing concerns related to their issue or resolution
  • Provide direct technical assistance to customers via phone, email, and chat.

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