Job Name : Knowledge-Centered Service
Salary : 22000 – 28000 a Months
Exp: 0 – 2 years
Company Name : Icertis
Location : Remote
Qualification : 12th Pass
Language : English/Hindi
Job Info –
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- KCS principles, methodologies, and techniques to enable the integration, use, validation, improvement, and creation of knowledge into existing/new workflows; includes KCS training vendor procurement, training execution, certification, continuous improvement
- Plans to transition existing Knowledge materials into the new KM tool (MS Dynamics); collaborate on the integration required to map out existing content to be kept; decommission any older materials no longer fit for purpose; execute migration
- Analytics including usage metrics of the KM solution including conducting regular analysis, benchmarking, and research to identify knowledge gaps and improve access to information
- Provide support and coaching (KM/KCS tools, concepts, methodologies, processes) to teams/individuals in the support organization with knowledge in specific areas which are critical to the performance of the organization
- Support the attainment of KCS Certification including helping to develop the planning, design, and implementation of a KCS Certification solution and becoming certified as an internal trainer if required
- Monitor and report on the effectiveness, maintenance and use of the IT tools and systems as they apply to KM, and implement improvements/required upgrades
- Updating or creating new KM content including library articles and videos
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