Job Name : Technical Support
Salary : 22000 – 24000 a Months
Exp: 0 – 3 years
Company Name : Dell Technologies
Location : Remote
Qualification : Graduation
Language : English/Hindi
Job Info –
At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem..
- Manage a Team of CTEs ( Centralize Tech Expert)
- Manage CTE CE , SL & Productivity
- Drive Performance and Self Development
- Inspire and motivate the team to keep customers and Dell interests at heart
- Engage in Leader focused or Technical Learning
- 5 to 8 years of related experience with some managerial or leadership experience
- Drive Performance and Self Development
- Inspire and motivate the team to keep customers and Dell interests
- Engage in Leader focused or Technical Learning
- Drive collaborative or cross functional strategic initiatives
- Consistently delivers results, drives improvement, and contributes to the team’s success
- Builds great relationships, values diverse perspectives and lives our purpose and values
- Good to have a prior People Manager Experience
- Strong ITIL awareness and foundations Able to implement solutions in complex environments Advanced telephone etiquette skills Strong knowledge of products, customer service, policies, and procedures