Job Name: Senior Analyst
Salary: Best In Industry
Exp: 0 – 4 Years
Company Name: Flipkart
Location: Bengaluru, Karnataka
Qualification: Graduate
Language: English/Hindi
Job Info –
- Be the Voice of Customer within the organization, across all journeys’ and business lines’
- Benchmark with industry competitors (India/Global, Offline/Online) and Deliver best-in-class experiences
- Guardrail customer experience through customer-centric decision making, policies, and processes
- Demonstrate a good understanding of business objectives, align effort and get buy-in from stakeholders to propagate a customer-centric culture within their teams
- Ownership of Key CX Metrics (NPS | CTU | IPU | Resolution | Satisfaction etc) and drive towards entitlement
- Drive critical org-wide OKRs which have a direct bearing on the Customer experience outcomes
- Collaborate with multiple cross-functional teams within the org, manage diverse efforts, leverage the teams for synergies, and delivering great customer outcomes.
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